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A digital agency with a twist of passion.
Turning ideas real - web, mobile, software & marketing.
From strategy to product - we think it, create it & make it happen.
And your customers will love it!
+61 7 3511 5311
Level 7, 35 Boundary Street, South Brisbane, QLD Australia
till AA compliance
31 December 2014
Don’t get left behind!
till AA compliance
31 December 2014
Don’t get left behind!
Australian Government websites must implement Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) - improving online content for everyone.
icemedia’s fixed price accessibility audit includes manual and automated testing.
You’ll get a:
- written report
- list of actions to meet WCAG 2.0 AA or AAA conformance.
For a FREE consultation, contact Greg Anders.
Call: 07 3511 5344
Email: greg.anders@icemedia.com.au
Find out more
Read about the Australian Government’s Web Accessibility National Transition Strategy (NTS).
Unleash the potential of
SITECORE
Unleash the potential of
SITECORE
Sitecore is one of the fastest growing Content Management Systems (CMS). But it’s much more than just a CMS.
Sitecore provides a platform for organisations to genuinely engage with their customers. And it offers customers an enhanced web experience, while allowing organisations to achieve their business, marketing, and communications goals.
If you’re looking to integrate Sitecore with various technologies and systems, icemedia’s the Sitecore partner you can trust.
We’ve successfully implemented Sitecore for websites and intranets. Our experienced technical team has also created web-based solutions that integrate third party software and systems, such as:
- ERP
- CRM
- Google maps
- SharePoint 2010
- education course management systems
- payment processing and financial management systems
- bespoke software applications
- and more.
To unleash the power of Sitecore you need a partner with outstanding strategic, creative and technical skills, and an effective understanding of closed-loop marketing.
Call us or email Greg Anders today to discuss how icemedia can help you reap the rewards of a Sitecore-based solution.
ACT Government - Canberra: create your future
A family of sites to sell the benefits of Canberra
ACT Government
‘Canberra: create your future’ = a family of sites that sell the benefits of Canberra and attract people to build a life there.
The ACT Government wanted a way to target three distinct customer groups - migrants, international students and families - without overwhelming them.
Our work:
Branding strategy to differentiate Canberra from other Australian cities.
Extensive customer experience design using infographics, job cloud and videos to provide information in an easy to digest format.
Each portal has its own unique branding for each customer group, with the overall design ensuring they’re perceived as a family of sites.
Google Maps and Yahoo! Weather integration.
Services:
Qualitative research. Branding strategy. Customer experience design. Content structure design. Graphic design. Symphony development. Third-party software implementation. Content style guide. Content review and feedback
TAFE Riverina
Course finder & business driver
TAFE Riverina
TAFE Riverina ... the vocational education and training specialist for students and employers alike.
New website = helping drive course registrations and generate business awareness of wide-ranging training solutions.
Our work:
Creating an online strategy to help TAFE Riverina improve their online sales potential with business.
Redesigning the course search to make courses much easier to find.
Using the web to promote courses and generate more course interest.
Services:
Workshops. Experience design. Visual design. Web development. Content training. Usability testing.
RANZCOG
eLearning solutions
RANZCOG
The Colposcopy Online Learning Program (COLP) is part of the Colposcopy Quality Improvement Program (C-QuIP)* and was created for the Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG).
COLP is a comprehensive theoretical online education program for professionals performing colposcopy. It includes 5 topics, pre and post-tests, reference materials and accompanying images and diagrams.
eLearning = using online features and functions to enhance the learning experience.
Our work:
eLearning consulting with the inclusion of interactive maps and picture galleries.
Moodle development to ensure a smooth transition between topics.
Services:
eLearning consultation. Graphic design. Moodle development.
*The Colposcopy Quality Improvement Program (C-QuIP) aims to improve the care of women who are referred for colposcopy and treatment of screen detected abnormalities.
Defence Force Cadets
Multiple communities managing information easier
Defence Force Cadets
Where young people participate in a youth development program to have fun, learn skills, make friends and be part of an Australia-wide cadet community.
New website + CRM = effective communication for Cadet communities + efficient data management.
Our work:
Working with Government and Community sponsors for a number of years developing websites and data management (CRM-style) for 3 similar but separately managed Cadet organisations.
Designing and developing solutions within Microsoft's SharePoint content managment system.
Services:
SharePoint web & application development. Graphic design. CRM development. Exchange development. MS reporting services. Single sign-on.
St Peters Lutheran College
Using Sitecore to achieve a single online presence
St Peters Lutheran College
St Peters is one of the largest independent school in Queensland offering co-education from Prep - Year 12, with schools in Indooroopilly and Springfield, and an outdoor education centre at Ironbark.
Combining public sites + six community portals into a single web presence = a difficult task!
Our work:
Sitecore development and integration with existing active directory group using a single sign-on means secure content is delivered via permissions.
Third-party software integration, including the school administration system.
Content is shared across the public site and portal.
Wizards for multiple site editors means staff spend less time managing the site.
Site and portal satisfaction rated at 95% in the past Year 12 parents survey (2011).
Services:
Interface design. Graphic design. Sitecore development. Third-party software integration. Flash development. Sitecore training. Ongoing support.
Palliative Care Curriculum for Undergraduates (PCC4U)
Continuous updates pay dividends
PCC4U
The Palliative Care Curriculum for Undergraduates (PCC4U) project: an Australian Government initiative led by the Queensland University of Technology (QUT) since 2005.
CD-ROM + new website + regular updates = evidence-based learning materials reaching medical students, lecturers and medical professionals.
Our work:
2005 … Creation and distribution of module-based CD-ROM to students.
2010 … CD-ROM program transformed for the web.
2011 … CMS upgrade to make use of interactive features and videos. Redesigned site and updates to learning materials means content is easy to navigate, authoritative.
Services:
CD-ROM. Interface design. Experience design. Graphic design. Web development. Content writing. Ongoing support.
The PCC4U (Palliative Care Curriculum for Undergraduates) project is staffed by a team of medical, nursing, and allied health professionals from Queensland University of Technology (QUT), Flinders University, Charles Darwin University and the Centre for Palliative Care Research and Education. The project is an initiative of the Australian Government and is funded by the Department of Health and Ageing through the National Palliative Care Program.
DoHA - DoctorConnect Google Map
Mapping Australian practices for overseas doctors
DoctorConnect
The Department of Health and Ageing’s (DoHA) DoctorConnect service helps overseas trained doctors find out about working in Australia - and Australian employers get info on employing medical professionals from overseas.
The locator map has over 2.5 million data points and gives multi-layered, searchable incentive information for all areas.
DoHA wanted to ensure updates could be managed by staff, so that data is live and accurate.
Our work:
Developing back-end tools that convert GIS spatial data (in SHAPE file format) to KML layers hosted on Google Fusion tables, allowing staff to make regular updates.
Creating an importer function that imports converted files into the live map.
Training DoHA staff.
Services:
Google Map software engineering. Training.
Vadals
iPad app giving suppliers much-needed mobility
Vadals
Vadals sells products to butchers Queensland-wide - offering customer service and support - helping butchers meet targets. Sound easy? Not really.
Given the wide geographic area covered by a roaming and often remote sales-rep workforce, Vadals needed an integrated, clever, easy-to-use and modern mobile solution.
Our work:
An online ordering system saving sales reps at least 15 minutes per customer visit.
Easy-to-use mobile tablet interface, leveraging iPad template elements.
Back-to-base real-time ordering, allowing sales reps to send orders as they're compiled.
Remote-order syncing, where geographic remoteness limits internet access, orders are automatically sent when connections are established.
Drop box order processing, where orders are submitted via Drop box to Vadals' central ordering system.
Services:
Workshops & requirements gathering. Mobile experience design. Visual design. iPad programming.
Lockyer Valley Council
Building relationships with residents & business
Lockyer Valley
Servicing an ever-changing population, the Lockyer Valley Regional Council takes its openness seriously.
New website = on-time communication with local residents and business + marketing the Valley to everyone else.
Our work:
Creating a website aimed at reducing phone calls to Council.
Designing a task-based, service-focused homepage - giving people quick and easy access to essential services.
Training Council on how to write accessible, readable web copy.
Services:
Experience design. Graphic design. Web development. Writing for the web training and mentoring.
Canterbury
Changing the face of a global brand
Canterbury
Canterbury is the world-renowned manufacturer of top-quality sports clothing and accessories, one that calls Australia and New Zelaland home.
New website = helping this well-known brand strengthen its online profile.
Our work:
Developing updatable Flash - can now be edited via a content management system.
Improving product browse functionality.
Promoting a seamless ecommerce shop front for Canterbury's fashion items and accessories.
Services:
Interface design. Graphic design. Web development. Flash development. CRM development.
Web
Websites focused on PEOPLE - their needs, wants, desires ...
Web
With us, the web's all about PEOPLE.
People look for information, for interaction, for communication. But - given the choice - they don’t want to fight for it.
You need a people-ready website that sells you, is really easy to use and serves people well.
How do we build this website?
We do some research ... understand you and your needs and what the industry is doing.
We take it to the people ... ask your customers what they need.
We brainstorm ideas ourselves ... it can look like eating, drinking and talking - but we’re working ... honest!
We create an idea and ask for your thoughts and your customers' thoughts.
And the result? A really great online experience for your customers.
Mobile
Going mobile ... get your site away from the desk and into the world
Mobile
It's time to go mobile ... seriously.
The world's changed. More and more people are using phones and portable devices to access the web*.
That's why we went mobile (go on, check out our site on your phone). And that's why you should too.
Get a new mobile site, one that contains your core content … profile, phone number, email, office address ...
Mobile Sites
We develop mobile sites to suit a range of platforms - iPhone iOS, Android, Windows, Blackberry ...
Apps
Want something a little beefier? We develop mobile apps for iPhone, Android and Windows phone.
Mobile intranet
Consider a mobile product for your intranet. Let people apply for leave, fill out their time sheet and find people all with their mobile.
Case study on developing for mobile
Want to go mobile? Contact us now
*Nearly 50% of mobile phone owners have phones that access the web. 29% of these actually access the web. (The Nielsen Company)
Applications
Powerful, clever, interesting, usable software - great for your business
Applications
Software doesn't have to be boring and hard to use.
Get a product that can do powerful and clever things. One that saves you time and energy, is simple to use and might even make your customers smile.
We create for your situation
We build applications from scratch. Or we can implement features and functions from other products. It's all about building a tool that's right for you.
Finding the glove that fits
We talk to you and your customers.
We recommend an approach that fits - whether out-of-the-box or completely tailored.
Then our creative engineers build your product.
We've created applications that record ship storage, track and report print orders, build documents and track their approvals. And much, much more.
Need a product for your business? Contact us now
Market
Email, SMS, viral marketing, digital games promotions, integrated marketing, SEO, SEM, email newsletters, customer databases ...
Market
Be noticed. Get more customers. Manage your customers. Understand your customers.
Inside icemedia's marketing plan:
Broadcast to a specific group of people
Email and SMS promotions. Viral marketing. Digital games and promotions.
Broadcast to as many people as possible
Integrated marketing = print mail + direct marketing + digital marketing.
Get your customers from every angle.
Greater visibility in search engines
Look at your keywords. Are they focused on your offerings?
Think about search engine marketing (eg. Adwords). Take control of your visibility.
Bigger reach to multiple customers
Create mini-sites focused on one product or a single service.
This way, you capture people with a very specific interest.
Capture details of more customers
Have an online promotion, get people to sign up to your newsletter, build more subscription-only content, eg. whitepapers.
Manage your customers
Create a database of your customers that's easy to manage and helps you measure and track who your customers are and what they want.
Intranet
Easier ways to access information and processes, the mobile intranet, collaboration, social ...
Intranet
Key business drivers
Intranets can simplify processes, ensure quality control, speed up information gathering, guarantee document control, disseminate information to more people ...
Key organisation drivers
Intranets can also encourage communication, bring staff closer, enable collaboration, establish and build relationships, strengthen the social ...
Mobile intranet
Intranet can be mobile.
Let your people apply for leave, fill out their timesheets, report their whereabouts, contact a team member ... from anywhere ...
Test
User acceptance testing, HTML & paper prototypes, eye tracking, workshops, focus groups, interviews ...
Test
We make sure your product is of the highest quality before you release it to the world.
User acceptance testing
We quality test using tried and tested test plans to guarantee your product is free from issues and errors.
One-on-one testing
Whether a website, mobile site, intranet site or application, we find out if:
- your product is easy to use
- the most important information is upfront
- workflows and structure are logical
- content is clear
- language is right for your customer
- and more...
We develop scenarios and use them to test your customers. We see how they use your product, measure success rates, give you a report and recommend changes.
Tools include: HTML prototypes, paper prototypes, eye tracking.
Remote testing
It's like one-on-one testing, only we're not in the room.
People can test your website in the comfort of their own home or office space and you get results you can analyse.
Interviews & workshops
Ask specific customers what they think of your product.
We facilitate the interviews and workshops to help people speak their minds and make their thoughts public.
Surveys
Create a range of qualitative and quantitative questions, so your customers can give you the best results possible.
We develop the questions, blast your customers and collect and analyse the results.
Support
We install your product & train you to use it. Monitor, analyse and adjust to ensure success ...
Support
By this stage, you've become a part of our team ... you're one of us.
That's why it's important we offer you as much support as possible once your product is released into the wild.
It's the only way you can maximise your investment.
Product handling
We install your product and maintain it.
We then train you to use it ... after all, you want to start taking control of your own product.
Promotion
We monitor your product and see how it performs.
We analyse the stats (eg. Google Analytics) and adjust your product if needed.
Strategy
Technical, customer experience, content, marketing ...
Strategy
60% strategy = cost savings at build time.
Technical strategies
With us, it's all about harmony ... harmony with your business, the technology and the people.
We'll match the technology and platform against your business environment, project requirements and stakeholder skills.
Customer experience strategies
The best customer experience goes unnoticed, because it's just so easy to use.
Our kit bag of options ...
Facilitated workshops and focus groups, persona creation, interviews, card sorting, benchmarking industry trends, surveys, people-testing (one-on-one paper or HTML prototypes), validation workshops, eye tracking, remote testing ...
Content strategies
Get a content strategy that makes your content work better.
We'll audit your content, design your publishing strategy, develop approval processes and train your people to write webby.
Marketing strategies
We find the best and most effective way to market you.
We do all this and more ...
search engine marketing - SEM (eg. Google Adwords), search engine optimisation - SEO, sub-site marketing, customer databases, CRM, social media marketing, email and SMS campaigns ...
Experience
Usability, accessibility, information architecture, visual design, content, applications ...
Experience
Customer experience is everything !!!
Whether a website, intranet site, mobile site or application.
Usability
Is your product easy to use?
We workshop ideas, design interfaces, recommend new features and functions and test products to make sure they work.
Accessibility
Is your product accessible?
We specialise in WCAG 2.0, state and federal government accessibility standards.
Findability
Is your content easy to find?
We create information architectures based on your customers' mental models and the language they use.
Lookability
Are you attractive to your customers?
We create visual designs that work perfectly with the layout and structure of your product.
We also build visual identities, giving you a strong profile in your industry.
Readability
Is your content screen ready?
We create screen-ready content that's right for your customers, scannable and search engine indexable.
Technobility
Does your technology complement your product? Get the technology right and it supports your front end.
We engineer your product using the best system for your needs.
Build
SharePoint, SiteCore, Flash, SilverLight, iPhone, iPad, Android, Solr, Joomla, Google Maps, MS CRM, Teamsite ...
Build
Our build teams are very project centric. And we make you a very important part of our team.
How we build a product
We get your requirements and create the wireframes (like a blueprint to a house).
We write the specifications.
Then we build, test and deploy.
Approach to building a product
We're pretty flexible.
There's a few ways to tackle a project.
We mostly use either a waterfall or agile approach to development.
One being linear ... one step at a time. The other being adaptive ... steps overlap and can happen out of sequence.
The approach we use all depends on the project and how you want to work.
We're 100% buzz word compliant
Here's some stuff we work with ... (but we do more) ...
.net, SharePoint, Flash, SilverLight, PHP, Java, iPhone, iPad, Android, Windows Phone 7, Lucene, Solr, SiteCore, Joomla, Symphony, Umbraco, Google Web ToolKit, Google maps, jQuery, MS SQL Server, PostgreSQL, MySQL, MS CRM, Dynamics NAV integration, payment gateways, Teamsite, DotNetNuke, SugarCRM, Cold Fusion ...
Here's some other stuff we work with ...
HTML, HTTPS, XMPP, WCF, MVC, J2EE, XSLT-FO, JSON,EF, XAML, OAuth, OpenID
Who we are
icemedia was founded 15 years ago and employs around 40 people. We design and build websites and web applications. But we do a lot more than that.
Who we are
icemedia was founded 15 years ago and employs around 40 people. In 2003 we became part of the Dialog group of companies.
We primarily design and build websites and web applications.
But we do a lot more than that.
Over the years you gather many experiences, take on many personas, and ultimately change a lot. You grow. Maybe you leave some things behind. Mostly you collect things. Maybe you've outgrown your favourite shoes, and maybe the shirt with the funny slogan you felt perfectly defined your personality doesn't seem so funny anymore.
icemedia has been around - been creating design, IT and multimedia experiences since before we had an ‘industry' to fit into. Before we had a lexicon of terms to classify what it was we were even doing. So we're pretty good at existing in the unknown. We're a little like cosmonauts (the Russians got there first).
In the past we've tried 'defining' ourselves to varying levels of success. We've found categories and tried to jam ourselves into them - "IT Professionals", "Multimedia Developers", "Creative Designers", "Experts" - like trying to classify a new musical genre it was uneasy and ultimately limits the potential audience/appeal.
The thing is - we don't just do one thing. We make websites. We make applications. We make beautiful touch screen experiences. We make intelligent backend solutions that you'll never even see. We're designers and engineers and producers. We're conversationalists and visual artists and intellectuals. But without a brief - without a context into which to funnel our collective talent we're just potential. And that's where you come in. We need you to help complete the picture. We need you to validate our existence.
We exist to experience and similarly our experiences shape our existence. We aren't so much what we do or what we've done as what we will do or what we want to do.
We still make Multimedia CDs, for example. We never put anything down, really - but we're always finding new things to pick up - and new reasons to explore new areas. In a way - as long as there is a market or need we will continue to practise our crafts or learn new ones. We are a reflection of the work that has been requested by you, our clients. Even without direct experience of your business - we are able to empathise - take on board, change ourselves to match the brief. Become what is required to meet your expectations. We are uniquely able to do this because our people are unique. We are crafty, multidisciplinary, focused and specialised. We're a bit of a contradiction. We encourage our people to explore multiple areas of discipline or technologies, while maintaining expertise. We don't have a single "SharePoint expert" or "Design guru" likewise everyone is equally able to comment on the colour of a graphic design as they are the functionality and flow or a web form. Our stock of experiences - our knowledge and our talent, our curiosity and creativity - are each applied in an effort to find a solution to your challenge.
In a way we are like a family - or a bloodline - like a monarchy (without all the inbreeding). Likeminded people attract likeminded people - and so it goes. What we are now - we always were. We're creative, passionate, interested, always learning and never sated. We're beautiful. And we want to show you what we can do.
icemedia is a wholly owned subsidiary of Dialog Information Technology
Dialog
Dialog is Australia's leading privately owned information technology services organisation employing over 800 consulting staff nationwide.
Dialog is Australia's leading privately owned information technology services organisation employing over 800 consulting staff nationwide.
Dialog's services range from strategic IT consulting through full lifecycle application development and managed application services to long-term operational support.
Dialog's subsidiary companies provide complementary products and specialist services.
Established in 1979, Dialog has delivered innovative solutions to clients across all industries including all levels of government.
Careers
We're always looking for people ... find out about us and send us your CV
Careers
This is a great place to work - lively, fun, exciting, energetic and democratic.
We're passionate about making great products that customers LOVE !!!
There's around 45 of us.
We offer skills in graphic design, customer experience, content, web development, applications development and mobile development.
We challenge you, we encourage you, we want you to participate and we support you when you want to develop further.
Current vacancies
We're looking for skilled software engineers, programmers, SharePoint developers, TeamSite developers and HTML developers.
Want to work here? Send your CV.
Legal stuff
We have to have this stuff on our website, so here it is ...
Legal stuff
Copyright
icemedia owns and loves the content on this website. If you like it, please link to it as much as possible.
Privacy
We absolutely value your privacy.
If you give us any of your personal information, we'll keep it to ourselves. We won't hand it over to a third party (unless required to by law).
We support the 'National Privacy Principles for the Fair Handling of Personal Information'.
Contact us
Send us an email
We're keen to answer your questions. We're all about service here. In fact, some of us are simply poised, waiting for you to contact us.
Need a quote? Send a request.